ABOUT THE EXPERIENCE
What can I expect from the event?
After dark, our roving Train Conductors welcome you to Holiday Train Nights, and set you on your journey through the warm glow of the Holiday Train Show. Experience the Enid A. Haupt Conservatory like never before, with colorful lighting bringing the holiday spirit under glass. During your visit, you can bop along to holiday classics and Christmas pop favorites sung by performers in our Locomotive Lounge. And with sweet and savory bites, spiked cider cocktails and mocktails, and hands-on gingerbread fun for purchase, the night is made complete with your favorite treats.
Where is the experience located?
2900 Southern Blvd, Bronx, NY 10458, United States
Whether you’re hopping on the subway, taking a short trip via Metro-North to the Botanical Garden stop, or getting there by car, NYBG is easy to reach! Parking at NYBG is limited, so consider taking public transit or a car service to avoid parking delays. Events and activities are located in the Haupt Conservatory and its surroundings.
Does the experience take place in an indoor or outdoor venue?
This event primarily takes place indoors, but does include time outdoors as you make your way to the various exhibition, entertainment, and dining locations. Please plan your attire accordingly.
How long does the experience last?
Visitors should expect to spend at least one hour at NYBG. Explore at your own pace and stay as long as you like!
Will food and beverage be available on site for purchase?
Yes! Savory snacks, sweet treats, hot cocoa, festive handcrafted cocktails, and plenty of kid-friendly fare will be available. No outside food or beverages are permitted on grounds.
Is there parking available?
Limited parking is available for $22 on a first-come, first-served basis at the Garden’s Main Entrance (2900 Southern Blvd.). On some peak evenings, you may be directed to park at overflow parking facilities. Follow all signs and directions from Garden personnel. Please consider taking public transit or a car service to avoid parking delays.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
ABOUT TICKETS
Can I purchase tickets at the door?
You can purchase tickets in the Fever App or on the Fever website. Advance reservations are strongly recommended. Tickets may be available onsite “day of” but are not guaranteed, as capacity is limited. Beware of buying tickets through unapproved third-party resellers, as they may not be authentic. If you purchased tickets through an unauthorized source, we will not be able to guarantee your entry.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No. You can find your digital ticket in the "Tickets" section of the Fever app (download it from the Apple Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your ticket QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the “Tickets” section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.No refunds are permitted under any circumstances. For more information, you can consult our T&C.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
The time on your ticket is the time you should be present at the Haupt Conservatory to enter the Holiday Train Show. Please plan to arrive at NYBG at least 15 minutes before your ticketed time.
What happens if I arrive late?
As we meticulously control our crowds, we can’t guarantee entry to the exhibit if you arrive past your ticket time.
Can I bring animals? Are service dogs allowed?
Only service animals are allowed at the New York Botanical Garden; pets are not allowed on Garden grounds. Service animals are permitted in compliance with the Americans with Disabilities Act (ADA). Service animals are defined by the ADA as dogs that are individually trained to do work or perform tasks for people with disabilities. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Is the venue accessible?
Yes. All of the event’s outdoor pathways and indoor areas are accessible. Wheelchair lifts are located inside the Haupt Conservatory. Visitors are encouraged to bring their own mobility devices, as wheelchairs are not available for loan. This multisensory experience can include changes in light levels, bright colors, flashing lights, and music.
What are the prohibited items at the experience?
Please do not bring outside food or beverage. Oversized bags are prohibited, and NYBG does not offer bag or coat-check facilities. NYBG Security Managers conduct intermittent bag checks at Garden entry points. Tripods, monopods, easels, and selfie sticks are not permitted in the Haupt Conservatory.
Do you offer tickets for personal care attendants?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability). Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Will there be an audio guide?
This experience does not include an audio guide.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Will there be strobe lights?
This event will include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
Restrooms are available at all Garden entrances and inside the Haupt Conservatory. Staff are happy to show you the closest location.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other visitors, plants, or displays. Tripods, monopods, easels, and selfie sticks are not permitted in the Haupt Conservatory.
Is there a Lost & Found?
Please ask NYBG staff for assistance in locating any lost items. After the event, call 718.817.8700 if needed. For further assistance, please contact us.
Is coat check available?
No, there are no bag or coat-check facilities at NYBG.
Can strollers be brought to All-Ages Holiday Train Nights?
Strollers are encouraged on the Garden grounds, but are not permitted in the Haupt Conservatory. Stroller parking is available at the entry to this location. Baby carriers are allowed for transporting little ones through the Haupt Conservatory. Visitors using a stroller as an accessibility device are permitted to take the stroller anywhere in the Garden, as long as it's safe to do so in the stroller-restricted area. If someone in your party uses a stroller as an accessibility device, please ask our staff for instructions upon your arrival.
Is there an age requirement?
This experience is offered in both 21+ and all-ages formats. Please be sure to select the correct ticket and date for your preference.
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